Legal

Privacy Policy

At CouchTV, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard your data.

Information We Collect

We may collect the following information:

• Full name
• Email address
• Profile information voluntarily provided by users
• Technical and usage information generated when you visit or interact with our website

How We Collect Information

Information may be collected when you:

• Create an account with CouchTV
• Contact us through our website or support forms
• Browse and interact with our website and services
• Update or complete your profile information

How We Use Your Information

We may use the information we collect to:

• Create and manage your account
• Provide access to our services and website features
• Send account-related notices and service updates
• Improve website performance and user experience
• Analyze usage trends and monitor website activity
• Protect the security and integrity of our platform
• Prevent fraud and unauthorized access

Communications

We may send important service notifications, updates, newsletters, and promotional messages. You may opt out of non-essential communications at any time by following the unsubscribe instructions included in those messages or by updating your communication preferences.

IP Addresses and Technical Information

For security, analytics, and fraud-prevention purposes, we may collect your IP address and certain device or browser information when you access our website. This information is used internally and is not publicly displayed.

Cookies and Similar Technologies

CouchTV uses cookies and similar technologies to:

• Enhance your browsing experience
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our services

You may manage or disable cookies through your browser settings. Please note that certain features of the website may not function properly if cookies are disabled.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, alteration, or loss. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request a copy of your personal data

To exercise any of these rights, please contact us using the information provided on our website.

Third-Party Services

We may use third-party providers for hosting, analytics, security, payment processing, and other website functionality. These service providers may process certain information in accordance with their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when posted on this page. Your continued use of the website after any modifications constitutes your acceptance of the updated Privacy Policy.

Acceptance of This Policy

By accessing or using CouchTV, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the website.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact information provided on our website.

Terms of Service

Ownership and Operation

These Terms of Service govern your access to and use of the CouchTV website and services. By accessing or using CouchTV, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the website immediately.

CouchTV reserves the right to modify or update these Terms at any time. Changes become effective when posted on this page. Your continued use of the website following the publication of any changes constitutes your acceptance of the revised Terms.

Where additional terms apply to specific services or content, those terms shall control in the event of any conflict with these general Terms.

Intellectual Property

All content available on CouchTV, including text, graphics, images, logos, trademarks, design elements, software, and other materials, is owned by or licensed to CouchTV and is protected by applicable intellectual property laws.

Access to the website is granted solely for personal and non-commercial use. You may not copy, reproduce, distribute, modify, publish, transmit, store, or otherwise exploit any content without prior written permission from CouchTV or the applicable rights holder.

User Content and Submissions

Any feedback, suggestions, comments, or other information voluntarily submitted to CouchTV may be used by CouchTV for any lawful purpose. By submitting such content, you grant CouchTV a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, and distribute the information in connection with operating and improving its services.

Users are responsible for ensuring that any content they submit does not violate applicable laws or the rights of third parties.

Acceptable Use

You agree to use CouchTV only for lawful purposes and in a manner that does not interfere with the rights or enjoyment of others. You agree not to:

• Engage in unlawful or fraudulent activities.
• Harass, threaten, or abuse other users.
• Upload or transmit harmful, offensive, or defamatory content.
• Attempt to interfere with the operation or security of the website.
• Access or attempt to access unauthorized areas of the platform.
• Use the website in a manner that disrupts other users or services.

Third-Party Websites and Services

CouchTV may contain links to third-party websites or services for your convenience. These websites are operated independently and are not controlled by CouchTV.

CouchTV does not endorse and assumes no responsibility for the content, products, services, privacy practices, or availability of third-party websites. Any interactions between you and third-party providers are solely between you and those providers.

Availability of Services

CouchTV and all content and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

While we strive to provide reliable service, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice.

Limitation of Liability

To the fullest extent permitted by law, CouchTV shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

• Your use of or inability to use the website;
• Errors, omissions, interruptions, or delays in service;
• Reliance on information or content available through the website;
• Third-party products, services, or websites linked from the platform.

Your use of the website is at your own risk.

Trademarks

All trademarks, logos, service marks, brand names, and related graphics displayed on CouchTV are the property of their respective owners. Nothing contained on this website grants any license or right to use any trademark without prior written authorization.

Indemnification

You agree to indemnify, defend, and hold harmless CouchTV, its affiliates, employees, partners, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from:

• Your use of the website;
• Your violation of these Terms;
• Your infringement of any rights of another person or entity.

Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws applicable in the jurisdiction in which CouchTV operates, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts having authority over such matters.

Changes to These Terms

CouchTV may revise these Terms of Service from time to time. Updated versions will be posted on this page, and continued use of the website after any changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us using the contact information provided on our website.

Refund Policy

At CouchTV, customer satisfaction is important to us. We strive to provide reliable service and encourage customers to take advantage of our trial offer before purchasing a subscription to ensure the service meets their needs.

30-Day Money-Back Guarantee

Purchases made through CouchTV are covered by our 30-day money-back guarantee. Refund requests submitted within 30 days of the original purchase may be eligible for a refund in accordance with the terms outlined in this policy.

Technical Issues

If a service interruption or technical problem is determined to originate from our side and cannot be resolved within 72 hours after being reported, CouchTV may, at its sole discretion:

• Issue a full refund; or
• Resolve the issue and restore service as quickly as possible.

Situations Not Eligible for Refunds

Refunds or partial refunds will not be provided for:

• Dissatisfaction with channel availability, playlists, or content selection.
• Switching to another provider or service.
• Issues caused by unsupported devices, internet service providers, or customer-side configurations.
• Failure or refusal to follow troubleshooting steps provided by our support team.
• Requests submitted before allowing our technical team up to 72 hours to investigate and attempt to resolve the reported issue.

Customers requesting a refund before the 72-hour investigation period has elapsed may only be eligible for a refund of up to 50% of the purchase amount.

Processing Fees

Administrative, transaction, and payment processing fees may apply to refunds. Any applicable fees may be deducted from the refundable amount before payment is issued.

Refund Processing Time

Approved refunds are generally processed within 20 to 31 business days for credit and debit card payments. Depending on the policies and processing times of banks or payment providers, refunds may take up to 90 days to appear.

CouchTV is not responsible for delays caused by financial institutions, card issuers, or payment processors.

Service Interruptions and Streaming Issues

From time to time, channels or streams may experience buffering, freezing, temporary interruptions, or downtime. Such issues may result from:

• Internet connectivity problems;
• Device or application configuration;
• Internet service provider restrictions;
• Scheduled maintenance;
• Software or system updates;
• Temporary server conditions; or
• Other technical factors beyond our control.

Our technical team works continuously to minimize interruptions and restore service as quickly as possible.

Compensation for Extended Outages

If a subscription becomes inaccessible for 72 consecutive hours or longer due solely to server-related issues directly attributable to CouchTV, we may, at our sole discretion:

• Issue a full refund for the affected subscription; or
• Extend the subscription by adding the lost service time at no additional charge.

Additional compensation or bonus time may also be offered when appropriate.

Contact Us

If you have questions regarding this Refund Policy or would like assistance with a refund request, please contact our support team using the contact information provided on our website. We will be happy to assist you.

Acceptance of This Policy

By purchasing or using CouchTV services, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy is intended to promote fairness, transparency, and a positive experience for both our customers and our business.

CouchTV reserves the right to modify or update this Refund Policy at any time. Any changes will become effective upon publication on this page.